Its important to book the correct date for your cruisetour or package, making sure that the end date is on or before you need to join a cruise or another tour.  If you aren't sure, feel free to give one of our travel designers a call at 907.531.9140 or use our chat feature.

For Cruisetours BEFORE your cruise, make sure to select the length of the trip BEFORE your embarkation or 1st night hotel in Juneau / Seward / Sitka / Whittier.   Some cruisetours are offered only on specific dates and we can add extra nights in a hotel to make it properly line up.

For Cruisetours AFTER your cruise, you can select the disembarkation date or any date after your sailing ends.

Beach Break packages should be booked for the date your ship is in Nassau, NOT the date you depart the United States.

Due to Alaska's popularity, we try to only offer dates in which we have availability or know we can accommodate your request.  We are presently working on a waitlist option in our booking system so we can notify you should space open up.

The options highlighted in our booking system are typically available for your particular tour or package.   Please note that some of our cruisetours do not include all your excursions - because traveler appetites vary, its important that we provide you options of things you might want to do while in Alaska or the Yukon.   You can always add these later.

Upgraded hotels & flight options are available.   We do NOT book excursions thru our booking portal, but provide you with information on the Alaska TourSaver book and options thru our partner, Skagway based Voyij.

Yes - however with PRECRUISE trips, any extra nights will have to be added to the beginning of the trip to ensure you arrive in Juneau/Seward/Sitka/Whittier in time for your ship.   If there is NOT an option to add additional nights in the booking process,  please let us know in the comments section of your booking.  Please note that hotel availability & rates are not guaranteed until paid in full.

Living in Alaska, we have first hand experience with our 180 degree variations with weather!   Typically when weather delays happen, we NORMALLY have the option to move you to the next day or sometimes refund your tour/package/excursion.   Sadly these are all tied to availability.  Its important to always build buffer in your travels (and one of our core requirements when we do handle your Alaska/Yukon vacation).   Travel insurance is also a must - it will reimburse for any unexpected hotel stays or non-refundable options (if we aren't able to, for example).

We utilize two booking systems (Ventrata and Fare Harbor) to manage your booking.

Ventrata will display the package price and rolling total for any add-ons, and will update your deposit as you proceed thru the booking process.

Fare Harbor will display the initial price as the DEPOSIT and you can select add-ons, however the deposit amount will not change.   We do our best to ensure the Fare Harbor system will display the BASE cost in the description of the cruisetour and also on the receipt, however the actual total will be advised to you by an Alaska Travel Desk Travel Designer.

Both systems do allow for a full refund of the deposit paid within 7 days if we are not able to confirm all of the Cruisetour components or any pricing variations are not what you expected.   

All tours & packages offered by Alaska Travel Desk are based on 2 adults sharing 1 room.   Most packages will have options to include children and 3rd or 4th occupants in a room, as some vendors do offer child discounts; however most hotels do charge for 3rd or 4th adults in a room (over the age of 12).

Some CruiseTour options will have pricing for a 3rd or 4th adult in the booking system.

Upon acceptance of the final pricing / package, your Travel Designer will go over payment options and timelines.

Due to the popularity and complexity of many of our tours, in order to serve you better we only require a 10% deposit to start the booking process.   Once we receive your booking, one of our travel advisors then works at ensuring we have available space with our airline, hotel, and transportation partners before we charge you in full.   Should we NOT be able to confirm everything as outlined in our packages, our travel advisor will go over alternative options / upgrades.   If none of these are acceptable, we can refund your deposit in full.

Once we are able to confirm all of your travel options, we typically require full payment on CruiseTours within 120 days of travel, unless otherwise noted.  Beach Break packages typically need to be paid within 1 day of confirmation.

Should we allow a payment plan, your Travel Designer will go over the dates at which we can automatically process payments, including the final payment date.

Each package has a number of vendors that have different change or cancellation policies.   These will be highlighted during our booking process and duplicated on your receipt.  Its very important that you do purchase travel insurance as plans can change, and insurance will cover any losses that we are not able to refund/change depending on the reason for change.

Airfare is typically non-refundable, but changeable with a fee.  

McKinley Explorer private train is non-refundable within 45 days of travel, and change/cancellation penalties of $180 per person/per direction apply for changes/cancellations up to 60 days before travel.

CruiseTour packages in Alaska & the Yukon allows changes up to 45 days prior to travel.    

Cancellation fees of 4% of what has been paid, plus a $25 administrative fee is applied to voluntary cancellations.  This is due to the high cost of credit card merchant fees (which we do not recoup).  

Some of our packages do include airfare (main cabin) on Air North or Alaska Airlines as part of the Cruisetour package.   We do not include airfare TO Alaska or Canada for your vacation, however we are happy to arrange that as part of your package with Alaska Travel Desk.

Flights are typically booked in a "standard" or "main cabin" option with free seat assignments or baggage when possible.

We do our best to outline the hotels that participate in our CruiseTour program on each individual tour webpage & description; some packages do not assign exact hotel until 2 weeks before departure.  Hotel options & upgrades are typically available during the booking process - all based on availability.

Most hotels we offer include either 2 queen or 1 king bed.  We avoid hotels that have substandard or subpar rooms (eg: twin / double beds, no view rooms, etc).